O'Activ Green Underwears

For Pakistan Orders:

Free Shipping on all orders over Rs. 2,999.

Shipping Fee: Rs. 199 on orders under Rs. 2,999.

Orders placed by 12:00 PM (Pakistan Standard Time) will be shipped the same day via registered courier service.

Orders received after 12:00 PM will be dispatched the next working day.

Orders placed on Sundays & National Holidays will be processed on the next working day.

Delivery Time: 1 to 5 working days (No deliveries on Sundays). Delivery may take up to 7 working days during peak shopping seasons or mega sales events.

Exchange and Return Policy

At O'activ Store, customer satisfaction is our top priority. To ensure you have the best experience, we've designed a straightforward Exchange & Return Policy.

Exchange Policy

• You can exchange your product within 7 days of delivery.
• Eligibility: Items must be unused and in original condition with tags and packaging intact.
• Delivery charges are non-refundable for exchanges.
• For exchanges, please include a copy of your order confirmation email or packing slip and indicate the new size or product you wish to exchange for. Please note that availability of exchanged items may depend on stock.

Return Policy

• Returns are only accepted if the item is damaged upon delivery.
• In such cases, delivery charges will be covered by us.
• Please include a copy of your order confirmation email or packing slip, and specify the new size or item you require. Availability of exchange items or sizes may be subject to stock.
• Refunds are available for damaged items.

How to Return/Exchange:

• Please mail your return to:
  House number 318 Faisal Town Canal Road Faisalabad Pakistan.
  

Order Cancellation

We reserve the right to cancel orders in the following circumstances:

• The item is out of stock.
• Pricing issues.
• Declined credit card payment.
• Failure to respond to the confirmation call.

For further assistance, please contact us at info@oactiv.store or +92 3090854388.

Your satisfaction is important to us!